Terms – private training/personal training

Confidentiality and privacy
Sales documentation (contract and any invoice) is stored in accordance with the rules in force at all times (currently 5 years). Information you provide in connection with the training is treated confidentially, and is deleted within 6 months of the agreement's validity date or the last completed session (whichever comes later).

Your health
You are responsible for ensuring that you are fit to carry out training at fitfactory. If unsure, we recommend that you discuss your training plans at fitfactory with your GP/doctor. If you are pregnant or breastfeeding, you must make us particularly aware of this.

Disclaimer and limitation of liability
fitfactory take no responsibility for damage that may arise (including direct or indirect damage, such as loss of profits) as a result of you training here. This applies unless fitfactory has acted grossly irresponsible. In such circumstances, fitfactory’s liability is limited to the amount you paid for your private training sessions. The disclaimers in this section applies to the extent that the applicable law does not state otherwise.

Our services are offered without any guarantees in relation to function, quality, applicability for the intended purpose, safety or correctness. Nor can we promise that you will achieve the goals you have set for the training.

Violation of the terms
fitfactory has the right to, immediately and without prior notice, terminate or freeze the service, if you breach any provision of these terms, or fitfactory has reason to suspect that this is the case.

Purchase and payment
Payment is made by credit card, Vipps, invoice or cash. Advance payment only. Partial payment by agreement. The current prices at all times are stated on our website. fitfactory can change the prices at any time.

Refund policy
Unused training sessions are not refunded. If presented by a doctor's statement that you are unable to carry out the training, fitfactory will refund NOK 200 per unused training session. Such refund claim must be made no later than 1 (one) month after the validity period stated in the contract for the purchased training sessions has expired.
Validity of contract (duration)
In order for you to get the best possible result, we recommend that you carry out the training sessions during the time period you have planned with your personal trainer. All purchased training sessions must be completed within the validity period specified in the contract. Your customer relationship with fitfactory is considered ongoing until you have completed the agreed training sessions.

About the training sessions
A training appointment (session) lasts 25 or 50 minutes.

Cancellation and late arrival
The deadline for canceling a training session is 24 hours before the agreed time. In case of late cancellation, the session is considered completed. If you arrive late for a training session, the duration of the appointment will not be extended. If your personal trainer arrives late (more than 5 minutes), you will receive a free training session as a compensation.
Right of withdrawal when ordering via the internet
According to Norwegian law, you have the right to cancel the agreement up to 14 days after purchase. When using the right of withdrawal, you must pay for the part of the service that has been performed (in accordance with Section 21, subsection 3 of the Right of Cancellation Act). This means that already completed training sessions must be paid for. If a personal diet plan has been designed for you as part of the service, this amounts to NOK 350. Notification that you wish to use the right of withdrawal should be sent to info@fitfactory.no or by letter to: fitfactory DA, PO Box 125, 5843 Bergen. Amount due will be refunded within 30 days.

When a training agreement is purchased physically in one of our locations, the section on right of withdrawal does not apply.
Contact info
E-mail: info@fitfactory.no
Internet: www.fitfactory.no
Post address: fitfactory DA, postboks 125, 5843 Bergen